Shipping policy

Your order will be fulfilled as soon as possible after your order is accepted and in any event within 14 days of receipt of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies. As standard, we advise a period of 3-7 business days for delivery of your order. However, during exceptionally busy periods such as Christmas, we cannot guarantee these timescales due to circumstances (such as postal issues) beyond our control. Please allow extra time for delivery of your order to avoid disappointment.

You will become the owner of the goods you have ordered when the goods are dispatched to you from our premises.

Delivery of Phones and Tech Items

Tech items purchased from the Smart Tech Trade Store are delivered via either Royal Mail 24 (next working day) or Royal Mail 48. These services deliver items 24 or 48 hours after Royal Mail has received the items.

Any orders made before 2pm* will be delivered within 24 or 48 hours of the order being placed, depending on which service is chosen. Orders made after 2pm will be dispatched the next working day and will arrive either 24 or 48 hours after this time. Orders placed on a Friday will arrive on Tuesday. Tracking will be provided for all orders.  

On rare occasions, deliveries may be delayed once they're in the delivery network due to circumstances beyond our control. 

In the event of a parcel becoming lost or stolen in transit, we will need to open an investigation with the courier. We shall be entitled to make such investigations as we deem necessary to satisfy ourselves of the validity of any such claim. In doing so, we will not attempt to make a refund or send a replacement until the conclusion of the investigation, which can take upto 21 Days.