Privacy Policy

At SmartTechTrade, we take your privacy and security very seriously. We want you to feel confident when using our services, which is why we’re open about how we use your data and take all appropriate steps to secure it. You’ll find all the details you need in this Privacy Policy, but please don’t hesitate to contact enquiries.smarttechtrade@gmail.com if you have any privacy-related questions.

• We only use your data for the purposes set out in this policy.
• We take all appropriate steps to protect your data.
• We will never sell your data to a third party.
• Whenever you have given us your consent to use your personal data (e.g. so we can send you special offers or news about our products and services that we think would be of interest to you), you can withdraw consent at any time.
• If we don’t need your data anymore, we will either anonymise it (e.g. retain your data to help us assess how people use us so that we can improve our services but make sure that you can no longer be identified from that information) or we will securely delete it.

Your name and contact details

We collect your name and contact details when you create a SmartTechTrade
account and use them for the following purposes:

Delivering
items you’ve purchased and collecting items you’re selling.

Sending
important service-related messages by text, email, post and push
notifications (you can opt out of any of these at any time in your account
settings).

Sending
information about our latest offers, discounts, voucher codes,
competitions and updates by text, email, post, social media and push
notifications (again, you can opt out of any of these at any time in your
account settings).

Fraud
prevention and detection.

Your date of birth and gender information

We collect your date of birth and gender information when
you create a Smarttechtrade account. We use this information for the following
reasons:

To
determine which products, offers and services will be of interest to you,
plus send you birthday treats like voucher codes.

Fraud
prevention and detection.

Your payment information

This information is collected when you checkout on any of
our sites and includes credit/debit card details, bank details or PayPal
details depending on how you choose to pay or receive payment. We use this
information to:

Take
payment for the products you’ve purchased.

Pay
you for items you’ve sold.

Prevent
and detect fraud.

We do not store your credit or debit card details and ensure
that any bank details that we need to hold are held subject to all appropriate
security measures.

Your contact history with us

We may store and use any communications you have with us
(i.e. when contacting our customer service team) for the following reasons:

Provide
customer service and support.

Devise
solutions to common customer problems.

Train
our customer service team.

Your purchase history and saved items

In order to deliver the best possible service, we store
information on your purchase history and saved items. This allows us to:

Provide
a personalised experience when using our website (including recommended
products) using automated and computerised technology.

Review,
develop and improve the products and services we offer.

Send
marketing emails relevant to your interests.

Information about your devices and how you use our
services

When you visit our site or send an email to us, we will
automatically collect information about the device you’re using (i.e. mobile,
computer, tablet, etc) as well as your operating system, access times, browser
information (including type, language and history), your location data,
settings and other data required to deliver the services described in this
policy.

We use cookies and other technologies to collect this
information and use it in the following ways:

Provide
you with a personalised browsing experience, including recommend products
and services.

Deliver
SmartTechTrade adverts to you across the web.

Research
and data analysis.

Developing
new products and services.

We apply all the safeguards outlined in this policy when
combining your personal information with your device information.

In some instances, we may provide third parties with
aggregated information and analytics in order to deliver and improve our
service. This information will be anonymised so it cannot be used to identify
you.

 

You can withdraw consent for us to send marketing messages at any time by:

• Using the unsubscribe links provided in our emails.
• Changing your preferences in the MyAccount section of our websites or app.
• Sending an email to  enquiries.smarttechtrade@gmail.com

Like most companies, we use online advertising to bring you our latest offers and encourage new customers to try our service.

Our online adverts appear across the web and social media. To make sure you only see ads relevant to you, we use pixels, cookies (including both first-party and third-party cookies), mobile identifiers and services offered by companies like Facebook and Google, as well as the information you provided when creating your account.

You are free to opt out of our marketing messages at any time by:

• Using the unsubscribe links provided in our emails.
• Changing your preferences in your account.
• Sending an email to enquiries.smarttechtrade@gmail.com

Your rights

You have the following rights over the way in which we use
your personal information:

The right to access any personal information we hold about you.

This means you can ask us whether we hold information about
you and, if so, for us to provide you with certain details about that
information, including the information itself. This is often referred to as a
subject access request.

The right to request we delete the information we hold about you (sometimes referred to as the right to erasure of your information or the right to be forgotten).

You can ask us to delete your information in certain
circumstances e.g. where it is no longer necessary for us to hold it for the
purposes for which we collected it, where we need your consent to use it and you have withdrawn that consent, where you object to us using your information for our legitimate interests and there are no overriding legitimate grounds for us to continue to do so.

The right to correct or update any personal information we hold about you.

If you cannot correct the information yourself through your SmartTechTrade
account, please contact us with your queries and/or the updated information.

The right to restrict our processing of your information

This might apply where, for example, you have objected to us
processing your data on the grounds of our legitimate interest but we are
checking whether there are any grounds to override your objection.

The right to withdraw consent for any usage of your personal information, including the delivery of marketing messages, at any time (which you can do by changing your preferences in MyAccount or by contacting us on enquiries.smarttechtrade@gmail.com).

You can exercise any of these rights by:

Sending an email to smarttechtrade@gmail.com

 

Your information is securely stored on our systems and on third-party systems that may process anonymized data on our behalf.

We retain your information for as long as you maintain a SmartTechTrade account or as needed to deliver the services described above. Additionally, we may retain your information to comply with applicable laws or internal policies, if necessary.

We value the trust you place in us to handle your personal data responsibly. That’s why we guarantee never to sell your personal data to any third party under any circumstances.

However, we may need to share your information with carefully selected companies and organizations to provide the services described in the "How We Collect and Use Your Information" section. Below is a full list of parties with whom we may share your data:

• Other Companies within the SmartTechTrade Ltd Group: Limited to those located within the European Economic Area (EEA).
• Employees, Agents, and Third Parties: Some of these may be located outside the EEA and assist us with essential services such as managing your account, arranging product collection and delivery, and addressing your queries.
• Service Providers for Personalization: Companies that help us customize our services and recommend products or services tailored to your interests.
• Successor Entities: Any party to whom we transfer our rights and responsibilities following a change in ownership.
• Legal Obligations: Any entity required by law to receive your information.

We remain committed to ensuring that all parties handling your data uphold strict confidentiality and security standards.

In certain situations, we may need to transfer your data to a company or organization located outside the EEA or UK. These transfers will only occur with appropriate safeguards in place to ensure your personal data is adequately protected. If the destination country does not have an adequacy decision from the European Commission or UK Government, we will implement measures such as standard contractual clauses to ensure your personal data is handled in compliance with, and with full respect for, data protection legislation.

Our website may contain links to other websites. If you visit one of these websites, you will be subject to their privacy policy rather than ours. We highly recommend viewing the privacy policy of any website you visit to determine the information they collect and how they use it.

We may change this policy from time to time. If we make any major changes, we’ll post a notification on our website.

If you have any questions or feedback about our privacy policy, please email us at enquiries.smarttechtrade@gmail.com or send a letter to Data Queries,